Quick Answer
Hollywood Burbank Airport (BUR) offers free WiFi to all passengers through the “#NBCWiFi” network. Connect, complete the captive portal, and start browsing. No password required. Current speeds average 10-20 Mbps. Boingo Wireless will upgrade WiFi with the new replacement terminal.
How to Connect to Hollywood Burbank Airport WiFi
Step-by-Step Connection Guide
| Step | Action | Details |
|---|---|---|
| 1 | Open WiFi settings | Go to Settings > WiFi on your device |
| 2 | Select network | Choose “#NBCWiFi” from available networks |
| 3 | Wait for portal | WiFi access page should load automatically |
| 4 | Follow instructions | Complete the on-screen portal process |
| 5 | Start browsing | You are now connected to free WiFi |
Connection Requirements
| Requirement | Details |
|---|---|
| Network name | #NBCWiFi |
| Password | Not required |
| Captive portal | Yes, follow on-screen steps |
| Time limit | Unlimited |
| Device limit | No limit |
| Cost | Free |
If Portal Doesn’t Load Automatically
| Method | URL to Try |
|---|---|
| Apple devices | http://captive.apple.com |
| Google DNS | http://8.8.8.8 |
| Any HTTP site | http://example.com |
Type any of these URLs in your browser to force the portal to appear.
Hollywood Burbank Airport WiFi Speed
Current Performance
| Metric | Average Speed | Peak Hours |
|---|---|---|
| Download | 10-20 Mbps | 8-15 Mbps |
| Upload | 5-10 Mbps | 3-8 Mbps |
| Latency | 30-50 ms | 40-70 ms |
Speed by Activity
| Activity | Performance | Recommended |
|---|---|---|
| Email & messaging | Good | Yes |
| Web browsing | Good | Yes |
| Social media | Good | Yes |
| Video streaming (480p) | Good | Yes |
| Video streaming (720p) | Fair | Off-peak |
| Video calls | Fair | Audio preferred |
| HD streaming (1080p) | Poor | Not recommended |
| Large downloads | Poor | Use mobile data |
Future WiFi Upgrade
| Current | Future (Boingo) |
|---|---|
| NBC4 provider | Boingo Wireless |
| 10-20 Mbps | Expected 50+ Mbps |
| WiFi 5 | WiFi 7 technology |
| Current terminals | New replacement terminal |
Boingo Wireless was selected as the WiFi provider for the new BUR replacement terminal, expected to deliver significantly faster speeds.
Test Your Speed
Check your actual connection:
Terminal WiFi Coverage
Coverage by Terminal
| Terminal | Gates | Airlines | WiFi Quality |
|---|---|---|---|
| Terminal A | A1-A9 | Southwest, Spirit | Good |
| Terminal B | B1-B5 | Alaska, American, Delta, JetBlue, United, Frontier | Good |
Coverage by Area
| Area | Coverage | Signal Strength |
|---|---|---|
| Terminal A gates | Full | Good |
| Terminal B gates | Full | Good |
| Check-in counters | Full | Good |
| Baggage claim | Full | Fair |
| Food & retail | Full | Good |
| Outdoor areas | Partial | Fair |
| Parking lot | None | No coverage |
Airlines at Hollywood Burbank
| Airline | Terminal | Destinations |
|---|---|---|
| Alaska Airlines | B | Seattle, Portland, Bay Area |
| American Airlines | B | Phoenix, Dallas |
| Delta Air Lines | B | Atlanta, Salt Lake City |
| Frontier Airlines | B | Denver, various |
| JetBlue | B | New York, Boston |
| Southwest Airlines | A | Multiple cities |
| Spirit Airlines | A | Las Vegas, various |
| United Airlines | B | Denver, San Francisco |
Airport Features
Compact Airport Advantages
| Feature | Benefit |
|---|---|
| Size | Small, walkable terminal |
| TSA lines | Typically shorter than LAX |
| Gate proximity | All gates close together |
| Parking | Close to terminal |
| Location | Near Hollywood, downtown LA |
Terminal Amenities
| Amenity | Location | Details |
|---|---|---|
| Food options | Both terminals | Restaurants and cafes |
| Charging stations | Gate areas | USB and power outlets |
| Shops | Post-security | Convenience stores |
| ATMs | Both terminals | Multiple locations |
Troubleshooting Hollywood Burbank Airport WiFi
Connection Issues
Problem: Cannot find #NBCWiFi network
| Solution | Steps |
|---|---|
| Refresh networks | Toggle WiFi off and on |
| Move location | Walk toward gate areas |
| Check airplane mode | Ensure airplane mode is off |
| Restart device | Power cycle your phone/laptop |
Problem: Connected but no internet
| Solution | Steps |
|---|---|
| Complete portal | Portal may not be finished |
| Open browser | Visit any website to trigger portal |
| Force portal | Navigate to http://captive.apple.com |
| Forget network | Remove and reconnect |
Portal Issues
Problem: WiFi login page not appearing
| Solution | Steps |
|---|---|
| Forget network | Settings > WiFi > #NBCWiFi > Forget |
| Disable auto-join | Turn off auto-connect feature |
| Rejoin network | Connect to #NBCWiFi again |
| Open HTTP URL | Type http://8.8.8.8 in browser |
| Try different browser | Use Chrome or Safari |
Problem: Portal page loads but won’t complete
| Solution | Steps |
|---|---|
| Clear cache | Clear browser cache and cookies |
| Private mode | Try incognito/private browsing |
| Different browser | Switch from Safari to Chrome |
| Disable VPN | Turn off VPN before connecting |
| Wait and retry | Try again in 2-3 minutes |
Device-Specific Issues
Problem: iPhone/iPad won’t connect to #NBCWiFi
| Solution | Steps |
|---|---|
| Private Address | Settings > WiFi > #NBCWiFi > Private Wi-Fi Address: Fixed |
| Auto-join | Disable auto-join for the network |
| Reset network | Settings > General > Reset Network Settings |
| Update iOS | Ensure running latest iOS version |
Problem: Android keeps failing to connect
| Solution | Steps |
|---|---|
| Device MAC | Settings > WiFi > #NBCWiFi > Privacy: Use Device MAC |
| Randomized MAC | Disable randomized MAC address |
| Forget network | Remove saved network and rejoin |
| Clear data | Clear browser and WiFi settings cache |
Speed Issues
Problem: WiFi is very slow
| Solution | Steps |
|---|---|
| Move location | Try different seating area |
| Avoid crowded gates | Find less busy spot |
| Limit streaming | Use lower video quality |
| Use mobile data | For important tasks |
| Wait for off-peak | Early morning usually faster |
Frequently Asked Questions
Is Hollywood Burbank Airport WiFi free?
Yes, Hollywood Burbank Airport provides free WiFi through the #NBCWiFi network sponsored by NBC4 Los Angeles. There are no charges, time limits, or registration requirements. Simply connect to the network and complete the captive portal.
What is the WiFi network name at BUR airport?
The WiFi network is called “#NBCWiFi” (with the hashtag). Look for this network name in your WiFi settings. Connect and follow the on-screen portal instructions to get online.
What speeds can I expect at Hollywood Burbank Airport?
Current speeds average 10-20 Mbps download and 5-10 Mbps upload. This supports basic browsing, email, and standard quality video. Speeds will improve when Boingo Wireless implements WiFi 7 in the new replacement terminal.
Does WiFi work in both Terminal A and Terminal B?
Yes, the #NBCWiFi network covers both terminals including all gate areas, check-in counters, baggage claim, and food and retail areas. The terminals are interconnected and walking distance from each other.
Why is Burbank Airport WiFi slower than other airports?
Hollywood Burbank is a smaller regional airport with older WiFi infrastructure. Boingo Wireless has been selected to provide upgraded WiFi with WiFi 7 technology for the new replacement terminal, which will significantly improve speeds.
Is Hollywood Burbank Airport WiFi safe?
Like all public WiFi, the #NBCWiFi network is unencrypted. Avoid online banking, shopping, or entering sensitive information. Use your mobile data or a VPN for secure activities. General browsing and email are generally acceptable.
What if the captive portal won’t load?
First, forget the #NBCWiFi network in your WiFi settings and disable auto-join. Reconnect to the network, then open a browser and type http://captive.apple.com or http://8.8.8.8. Make sure you’re using Fixed Private WiFi Address (iOS) or Device MAC (Android).
Which airlines fly out of Hollywood Burbank Airport?
Major airlines include Southwest, Alaska, American, Delta, Frontier, JetBlue, Spirit, and United. Southwest dominates Terminal A while other carriers use Terminal B. The airport is a convenient alternative to LAX for Southern California travelers.
About Hollywood Burbank Airport
Hollywood Burbank Airport (BUR), formerly known as Bob Hope Airport, is a regional airport serving the Los Angeles area. It is popular with travelers seeking a smaller, more convenient alternative to LAX.
Airport Information
| Detail | Information |
|---|---|
| IATA Code | BUR |
| Former name | Bob Hope Airport |
| Location | Burbank, California |
| Distance to Hollywood | 8 miles (15-20 minutes) |
| Distance to downtown LA | 12 miles (20-30 minutes) |
| Annual passengers | 6.5+ million |
| Terminals | 2 (A and B) |
Why Choose BUR Over LAX
| Factor | Hollywood Burbank | LAX |
|---|---|---|
| Terminal size | Small, walkable | Very large |
| Security lines | Short | Often long |
| Parking proximity | Close | Far |
| Ground transport | Easy | Congested |
| Airline options | Limited | Extensive |
Transportation Options
| Transport | Details |
|---|---|
| Metrolink | Hollywood Burbank Airport Station |
| Metro B Line | North Hollywood station + bus |
| Taxi | Available outside baggage claim |
| Uber/Lyft | Pickup at designated areas |
| Rental cars | On-airport locations |
| Hotel shuttles | Many area hotels offer shuttles |
Customer Service
- Phone: (818) 840-8840
- Website: hollywoodburbankairport.com
- Twitter/X: @fly_BUR
- Facebook: @HollywoodBurbankAirport
Summary
Hollywood Burbank Airport provides free WiFi through the “#NBCWiFi” network. Current speeds of 10-20 Mbps support basic browsing and email across both terminals. The airport offers a convenient, compact alternative to LAX for Los Angeles travelers.
Quick connect: Open WiFi settings > Select “#NBCWiFi” > Complete portal > Start browsing
WiFi speeds will improve with the new replacement terminal featuring Boingo Wireless WiFi 7 technology.
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Last Updated: February 3, 2026