heya Speed Test - Check Your Speed | Kencang
Test your heya internet speed in Singapore
heya.sgheya is a budget mobile brand by Singtel that offered affordable prepaid SIM-only plans on the Singtel 4G network in Singapore. The service provided 250 GB of local data and 250 GB of roaming data starting from SGD 10 per month. As of November 2025, heya stopped accepting new customers and existing users are being migrated to the Singtel hi! plan.
About heya
heya launched in 2021 as Singtel's budget prepaid mobile sub-brand, targeting price-sensitive users who wanted simple, no-contract mobile plans. Operating on Singtel's 4G LTE network, heya offered competitive pricing with large data allowances and included roaming data for popular ASEAN destinations.
The brand differentiated itself with low monthly costs and physical SIM-only operation without eSIM support. In November 2025, Singtel announced heya would stop accepting new sign-ups, with existing customers transitioned to the Singtel hi! plan by December 2025.
heya Plans and Services
heya offers several internet plans across different technologies and price points.
heya offered a single mobile plan structure at SGD 10 per month for the first year when porting in an existing number, increasing to SGD 12 per month after the first year. The plan included 250 GB of local 4G data, 300 minutes of local talktime, 50 local SMS, and 250 GB of roaming data in Malaysia, Indonesia, and Thailand.
Free incoming calls and caller ID were included. The successor Singtel hi! plan costs SGD 12 per month with similar data allowances and enhanced features including 5G access options.
heya Internet Plans
| Plan | Speed | Price | Features |
|---|---|---|---|
| heya Monthly Plan mobile | 4G LTE | SGD 10.00/month |
|
| heya Monthly Plan (after first year) mobile | 4G LTE | SGD 12.00/month |
|
| Singtel hi! Plan (successor) mobile | 4G LTE | SGD 12.00/month |
|
Prices and availability may vary by location. Contact heya for current offers.
heya Coverage by Region
heya performance varies by location. Coverage density, local infrastructure, and network congestion affect speeds in each market.
Central Singapore (CBD, Marina Bay)
Strong 4G performance. No 5G access on heya plans.
HDB residential areas
Singtel's 4G network is mature and reliable in residential zones
MRT underground
Speed drops in underground sections but connectivity is maintained
Is heya Right for You?
Every provider has trade-offs. Here is how heya performs based on real-world usage and customer feedback.
Strengths
- Very low entry price at SGD 10 per month for 250 GB data in the first year
- Included 250 GB roaming data for Malaysia, Indonesia, and Thailand at no extra cost
- Free incoming calls and caller ID included on all plans
- Simple single-plan structure with no complex tier choices
- Operated on Singtel's reliable 4G LTE network
Weaknesses
- Discontinued for new sign-ups as of November 3, 2025
- 4G LTE only. No 5G access available on heya plans
- Physical SIM only. No eSIM support
- No app-based management like GOMO. Basic account handling
- Price increases to SGD 12 per month after the first year
- Limited to 50 SMS per month. Not suitable for heavy SMS users
Best For
- Existing heya customers still on their plan during the transition period
- Budget prepaid users who prioritize low monthly cost over 5G access
- Frequent travelers to Malaysia, Indonesia, and Thailand who use roaming
- Users who want a simple plan without complex options
Not Ideal For
- New customers (heya no longer accepts sign-ups)
- Users who want 5G network access
- Customers who prefer eSIM over physical SIM cards
- Users who need more than 50 SMS per month
How heya Compares
Side-by-side comparison of heya against major competitors in Singapore.
| Competitor | Speed | Price | Coverage | Verdict |
|---|---|---|---|---|
| Gomo | GOMO accesses both 4G and 5G. heya is limited to 4G LTE only. | heya at SGD 10 for 250 GB. GOMO 4G Lite at SGD 10.18 for 300 GB. GOMO offers more data for a similar price. | Both use Singtel's 4G network. GOMO adds 5G coverage that heya cannot access. | GOMO is the better choice for new customers since heya is discontinued. GOMO offers 5G access and more data. |
| Singtel | Singtel plans include 5G access. heya is 4G only with lower peak speeds. | heya at SGD 10 per month. Singtel Lite 5G SIM-only at SGD 35 per month. heya was SGD 25 cheaper. | Same 4G coverage. Singtel main plans add 5G which heya lacks. | heya was for strict budget users. Singtel hi! plan at SGD 12 replaces heya with similar features and potential 5G upgrade. |
Troubleshooting heya Issues
Common heya connection problems and how to fix them.
Unsure how to transition from heya to the Singtel hi! plan
Cause: Singtel is automatically migrating heya customers. The process may cause temporary confusion.
- Check SMS notifications from Singtel for migration instructions
- Your plan will automatically move to Singtel hi! at SGD 12 per month
- Keep your existing SIM card. No SIM swap is required for most users
- Visit the Singtel website to verify your account has been migrated
- Contact Singtel customer service if you have not received migration details
Unable to top up the heya plan after December 1, 2025
Cause: heya plans stopped accepting top-ups as of December 1, 2025. The plan is being phased out.
- Migrate to the Singtel hi! plan which offers similar features
- Switch to GOMO for a digital-first alternative with 5G access
- Port your number to any other Singapore operator if you prefer
- Contact Singtel for assistance with the transition
heya History
Key milestones in heya development and network expansion.
heya launched by Singtel as a budget prepaid mobile sub-brand targeting price-sensitive users
Expanded plan to include 250 GB roaming data for three ASEAN countries at no extra cost
Added up to 500 minutes international calls to 9 countries for plans after the first year
Singtel announced heya will stop accepting new customers as of November 3, 2025. Existing customers migrated to Singtel hi! plan by December 2025
Mobile Data Settings
Need to configure your heya mobile data? View the complete APN settings for Android and iOS devices.
View heya APN SettingsTest Your heya Speed
Run a free speed test to check if heya delivers the speeds you are paying for. Test during peak evening hours for the most realistic results. Compare your results against heya advertised speeds above.
heya Speed Test FAQ
Is heya still accepting new customers in Singapore?
No, heya stopped accepting new customer sign-ups as of November 3, 2025. Existing heya customers were able to continue their plans temporarily, but as of December 1, 2025, they can no longer top up heya plans. All heya customers are being migrated to the Singtel hi! plan, which offers similar features at SGD 12 per month with 250 GB local data and 250 GB roaming data. New customers should sign up for Singtel hi! directly.
How do I test my heya mobile speed?
You can test your heya mobile speed using the free speed test tool on this page. Tap Start Test on your smartphone to measure download speed, upload speed, and latency. Since heya operates on Singtel's 4G LTE network, your speeds should be similar to other Singtel 4G users in your area. For the most accurate results, ensure you have strong signal strength and are not connected to WiFi during the test. Test in different locations to compare coverage.
What network does heya use in Singapore?
heya operates on Singtel's 4G LTE network in Singapore, providing coverage across virtually the entire island. As a Singtel sub-brand, heya customers access the same 4G cell towers and infrastructure as Singtel subscribers. However, heya plans are limited to 4G LTE speeds and do not include 5G access. For 5G coverage, users need to switch to Singtel's main plans, GOMO, or the Singtel hi! plan which offers 5G upgrade options.
What is the difference between heya and GOMO?
Both heya and GOMO are Singtel sub-brands but target different customer segments. GOMO offers both 4G and 5G plans with larger data allowances starting from SGD 10.18 per month for 300 GB, managed entirely through the GOMO app. heya was a simpler prepaid brand offering 250 GB of 4G data from SGD 10 per month with included ASEAN roaming data. GOMO continues to operate and accept new customers, while heya has been discontinued and replaced by the Singtel hi! plan.