Unifi Speed Test - Malaysia Broadband Speed

Unifi is Malaysia's largest broadband provider, operated by Telekom Malaysia Berhad, offering fibre speeds from 100 Mbps to 2 Gbps, UNI5G mobile postpaid plans, and Unifi Air 5G wireless broadband. Test your Unifi connection to compare actual download, upload, and latency performance across fibre, mobile, or wireless.

About Unifi

Unifi is the consumer broadband brand of Telekom Malaysia Berhad, the national telecommunications company founded in 1984. TM launched the Unifi fibre service in 2010 under the government's High-Speed Broadband initiative, expanding nationwide as part of the JENDELA digital connectivity plan.

TM is headquartered in Cyberjaya, Selangor and trades on Bursa Malaysia. Unifi also offers mobile services on 4G and 5G networks and Unifi TV entertainment packages.

Unifi Plans and Services

Unifi offers several internet plans across different technologies and price points.

Unifi Mobile UNI5G postpaid plans start from RM39 per month with 30GB data, with unlimited 5G and 4G data available from RM99 per month. Family plans from RM129 per month bundle multiple SIM lines with shared data.

Unifi Home Fibre broadband offers five plans: 100 Mbps at RM89, 300 Mbps at RM129, 500 Mbps at RM149, 1 Gbps at RM249, and 2 Gbps at RM319 per month. Unifi Air 5G wireless broadband provides plug-and-play home internet from RM99 per month with unlimited 5G data for areas without fibre coverage.

Unifi Internet Plans

Plan	Speed	Price	Features
UNI5G Postpaid 39 mobile	5G/4G	RM39/month	30GB 5G/4G data (250GB with promo upgrade) Unlimited calls No contract required
UNI5G Postpaid 69 mobile	Unlimited 5G	RM69/month	Unlimited 5G data plus 60GB 4G 60GB hotspot Unlimited calls
UNI5G Postpaid 99 mobile	Unlimited 5G/4G	RM99/month	Unlimited 5G/4G data 100GB hotspot Unlimited calls
Unifi Air 5G Standard fixed-wireless	Unlimited 5G	RM99/month	Unlimited 5G data with 1TB fair usage Free 5G WiFi 6 router on 24-month contract Plug and play setup
Unifi Air 5G Premium fixed-wireless	Uncapped 5G	RM149/month	Unlimited 5G data with uncapped speed Free ZTE MC888D 5G router WiFi 6 for up to 64 devices
Unifi Home 100Mbps fiber	100 Mbps	RM89/month	50 Mbps upload WiFi 6 Combo Box router Free standard installation
Unifi Home 300Mbps fiber	300 Mbps	RM129/month	50 Mbps upload WiFi 6 Combo Box router Free standard installation Best seller plan
Unifi Home 500Mbps fiber	500 Mbps	RM149/month	100 Mbps upload WiFi 6 Combo Box router Free standard installation
Unifi Home 1Gbps fiber	1 Gbps	RM249/month	500 Mbps upload WiFi 7 Combo Box router 12 business-hour restoration guarantee
Unifi Home 2Gbps fiber	2 Gbps	RM319/month	1 Gbps upload WiFi 7 Combo Box router 12 business-hour restoration guarantee

Prices and availability may vary by location. Contact Unifi for current offers.

Unifi Coverage by Region

Unifi performance varies by location. Coverage density, local infrastructure, and network congestion affect speeds in each market.

Klang Valley (Kuala Lumpur, Selangor, Cyberjaya, Petaling Jaya)

Coverage: Near-universal fiber FTTH coverage (95%+ premises), TM headquarters and priority infrastructure investment region Typical: 1,900-2,000 Mbps on 2 Gbps plan, 950-1,000 Mbps on 1 Gbps, 280-300 Mbps on 300 Mbps (best seller plan) Peak congestion: Light congestion during peak hours 8-11 PM in dense apartment areas - speeds drop 5-15% from daytime due to shared fiber nodes

Klang Valley is Unifi's strongest market with TM headquarters in Cyberjaya driving infrastructure priority. Kuala Lumpur city center (KLCC, Bukit Bintang, Bangsar) has 98% fiber FTTH coverage with consistent 95%+ advertised speeds. Petaling Jaya suburbs (SS2, SS15, Damansara) see excellent 300 Mbps and 500 Mbps adoption. Cyberjaya tech hub has priority 1 Gbps and 2 Gbps deployment for government agencies and tech companies. Apartment condos (20-40 floors) often have 200-500 units sharing single fiber distribution frame causing 10-15% evening slowdown vs landed properties. WiFi 6 Combo Box router handles 30-50 devices typical Malaysian household (phones, laptops, smart TVs, IoT). 5G UNI5G mobile coverage excellent in Klang Valley (90%+ outdoor, 70%+ indoor) with 200-400 Mbps typical 5G speeds. Unifi Air 5G rarely needed due to near-universal fiber coverage. TM call center (100) average 8-12 minute hold times for Klang Valley customers vs 15-25 minutes outstate. Fault restoration SLA 24-48 hours residential, 12 business hours for 1-2 Gbps premium plans.

Penang (Georgetown, Bayan Lepas, Butterworth)

Coverage: Excellent fiber coverage (85-90% urban areas), northern tech and manufacturing hub Typical: 1,850-1,950 Mbps on 2 Gbps, 900-980 Mbps on 1 Gbps, 270-295 Mbps on 300 Mbps Peak congestion: Minimal congestion - Penang population density lower than Klang Valley, 5-10% peak slowdown typical

Penang benefits from tech industry presence (Intel, AMD, Micron, Infineon) driving TM infrastructure investment. Georgetown heritage zone has 80% fiber coverage (older buildings challenging for FTTH installation). Bayan Lepas Free Industrial Zone has priority 1-2 Gbps deployment for industrial estates and tech worker condos. Mainland Butterworth and Seberang Perai have 70-80% fiber coverage. Island-mainland fiber connectivity via submarine cables ensures redundancy. 300 Mbps plan most popular (60% of subscriptions) suitable for typical 4-5 person household. Upload speeds 45-50 Mbps on 300 Mbps plan adequate for work-from-home but content creators prefer 500 Mbps (100 Mbps upload) or 1 Gbps (500 Mbps upload). UNI5G 5G coverage strong in Georgetown, Tanjung Bungah, Bayan Lepas (80%+ outdoor) but weaker in hilly areas (Penang Hill, Balik Pulau 40-60% coverage). WiFi 7 routers available on 1-2 Gbps plans provide better multi-device performance for tech-savvy Penang users.

Johor Bahru (JB city, Johor, Senai)

Coverage: Very good fiber coverage (80-85%), southern gateway to Singapore with high broadband demand Typical: 1,800-1,950 Mbps on 2 Gbps, 880-950 Mbps on 1 Gbps, 260-290 Mbps on 300 Mbps Peak congestion: Moderate congestion in newer condos (Medini, Iskandar Puteri) serving Singaporean workers - 10-20% evening slowdown

Johor Bahru metro area serves significant cross-border workforce commuting to Singapore, driving demand for reliable fiber for remote work. JB city center (Taman Molek, Skudai, Taman Johor Jaya) has 85% fiber coverage. Iskandar Puteri new developments (Medini, Nusajaya, EduCity) have 90%+ fiber coverage planned from construction. Forest City has dedicated fiber infrastructure (95% coverage) targeting Singaporean and Chinese investors. Upload speeds critical for JB remote workers - 500 Mbps (100 Mbps upload) and 1 Gbps (500 Mbps upload) plans popular vs 300 Mbps (50 Mbps). Causeway Link and Second Link checkpoint areas have prioritized fiber for immigration and customs systems. Senai Airport and surrounding logistics hubs have commercial fiber priority. Singaporean residents working remotely from JB condos report 300-500 Mbps plans adequate for video calls but 1 Gbps preferred for multiple users. UNI5G 5G coverage excellent in JB urban (85%+ coverage) competing with Singapore telcos' cross-border roaming.

East Coast (Kuantan, Kuala Terengganu, Kota Bharu)

Coverage: Growing fiber coverage (50-70% urban, 20-40% rural), government JENDELA plan priority expansion zones Typical: 1,700-1,900 Mbps on 2 Gbps (limited availability), 850-950 Mbps on 1 Gbps, 250-280 Mbps on 300 Mbps Peak congestion: Minimal congestion due to lower population density and subscription rates

East Coast states (Pahang, Terengganu, Kelantan) historically underserved for broadband, now receiving JENDELA government funding for TM fiber expansion. Kuantan (Pahang capital) has 70% urban fiber coverage, targeting 85% by 2027. Kuala Terengganu 60% coverage, Kota Bharu 55% coverage. Rural East Coast (kampung areas, fishing villages) still relies on Unifi Air 5G wireless (RM99-149/month) or mobile hotspot due to expensive fiber deployment. 100 Mbps and 300 Mbps plans dominate East Coast (80% of subscriptions) vs Klang Valley preference for 500 Mbps-1 Gbps. Pricing RM10-20 higher than West Coast (RM89 100 Mbps becomes RM99, RM129 300 Mbps becomes RM139) unofficially due to installation and maintenance costs. Upload speeds 40-50 Mbps on 300 Mbps plan sufficient for typical East Coast household needs (limited content creation industry). Monsoon season (November-February) can cause fiber outages due to flooding - TM deploys mobile repair teams but restoration can take 3-7 days in severely flooded rural areas. UNI5G 5G coverage improving (50-60% urban East Coast) but 4G LTE still primary mobile connectivity in rural areas.

East Malaysia (Sabah, Sarawak - Kota Kinabalu, Kuching, Miri)

Coverage: Limited fiber coverage (40-60% urban only), Unifi Air 5G wireless critical for rural connectivity Typical: 1,600-1,850 Mbps on 2 Gbps (rare), 800-920 Mbps on 1 Gbps (limited), 240-280 Mbps on 300 Mbps Peak congestion: Variable - KK and Kuching minimal congestion, but capacity limited causing occasional slowdown

East Malaysia (Sabah, Sarawak) lags fiber deployment vs Peninsular Malaysia due to geographic challenges (mountainous terrain, rivers, rainforest) and lower population density. Kota Kinabalu has 60% urban fiber coverage, Kuching 55%, Miri 45%. Rural Sabah and Sarawak rely heavily on Unifi Air 5G (RM99-149/month unlimited 5G data) or satellite (extremely expensive RM500-800/month). Submarine fiber cables connect East Malaysia to Peninsula (Kuching-Kuala Lumpur, KK-KL) ensuring international connectivity. 100 Mbps and 300 Mbps plans are standard (90% of East Malaysia subscriptions) - 1 Gbps and 2 Gbps available only in KK and Kuching city centers with limited uptake. Pricing RM20-30 higher than Peninsular (RM109-119 for 100 Mbps, RM149-159 for 300 Mbps) due to infrastructure costs. Unifi Air 5G critical for Sabah/Sarawak rural areas - 5G coverage expanding 40-50% rural areas 2025-2027 under government Rural Digital Connectivity plan. Indigenous communities (Iban, Kadazan, Bajau) in remote longhouses/kampung depend on Unifi Air or mobile hotspot (UNI5G RM99 unlimited) as only broadband option. TM customer service for East Malaysia handled by KL call center with 20-30 minute hold times - no local East Malaysia support centers yet.

Is Unifi Right for You?

Every provider has trade-offs. Here is how Unifi performs based on real-world usage and customer feedback.

Strengths

Malaysia's most extensive fiber network (90%+ Peninsular coverage, 50%+ East Malaysia) built on TM national infrastructure monopoly legacy - unmatched availability
Government-owned TM ensures long-term infrastructure investment and JENDELA plan funding - not subject to private company profit pressures
Unlimited data on all fiber plans (100 Mbps to 2 Gbps) with no caps, throttling, or fair usage policies - stream and download freely
WiFi 6 Combo Box router included free on all plans (300 Mbps gets WiFi 6, 1-2 Gbps gets WiFi 7) - no rental fees like competitors
24-month contract price lock - RM129 for 300 Mbps stays RM129 for full contract period, no surprise increases unlike mobile plans
Free standard installation (RM0) vs competitors charging RM100-300 - fiber technician runs cable, installs ONT, configures router included
12 business-hour restoration guarantee on 1-2 Gbps premium plans - TM commits to fix faults within 12 working hours or compensate RM50
Unifi Plus app provides speed test, data usage monitoring, WiFi device management, bill payment, and self-service troubleshooting
Converged services (Unifi Home + UNI5G Mobile + Unifi TV) with 10-15% bundle discount - RM258 total vs RM290 standalone saves RM32/month
UNI5G mobile unlimited 5G/4G data from RM99/month significantly cheaper than Maxis/Digi unlimited plans (RM139-180/month)

Weaknesses

Upload speeds asymmetrical on fiber - 300 Mbps plan only 50 Mbps upload (6:1 ratio), 1 Gbps only 500 Mbps upload (2:1 ratio), not true symmetrical fiber unlike Time
TM monopoly legacy creates service complacency - average 8-12 minute hold times on 100 hotline, escalations slow, bureaucratic customer service culture
Installation wait times 7-14 days for fiber (vs Time 3-5 days) due to TM technician shortage and government contracting inefficiencies
Combo Box router quality variable - older TG2492LG/CT (Arris) models have weak WiFi 5 coverage (1,500-2,000 sq ft), newer TG2492LG-2 (Arcadyan) WiFi 6 better but still 2,500 sq ft max
Peak hour congestion in dense apartments (10-20% slowdown 8-11 PM) due to TM overselling fiber nodes (200-500 units per distribution frame) vs Time's conservative node sizing
Rural fiber availability limited (40-60% East Coast, 50-70% East Malaysia) leaving 30-40% rural Malaysia dependent on expensive Unifi Air 5G or no broadband
Pricing mid-range - RM129 for 300 Mbps vs Time RM109-119 for 500 Mbps, RM249 for 1 Gbps vs Time RM139-179 for 1 Gbps, not most competitive
24-month contract lock-in with RM500 early termination penalty - limits flexibility to switch to Time, Maxis, or new fiber providers
Unifi Air 5G has 1 TB fair usage policy on Standard plan (RM99) - speeds throttle to 5-10 Mbps after 1 TB monthly, restrictive for heavy users vs advertised unlimited
International bandwidth congestion during peak hours - Malaysia-Singapore, Malaysia-US routes saturate 8-11 PM causing high latency to international gaming servers (150-250ms vs 80-120ms off-peak)

Best For

Klang Valley, Penang, Johor Bahru residents with 90%+ fiber coverage availability - most reliable fiber option in these markets
Families needing converged services - Unifi Home 300 Mbps (RM129) + UNI5G Mobile RM99 + Unifi TV RM50 = RM258/month bundle (vs RM290 standalone) saves RM384/year
Moderate broadband users (300-500 Mbps sufficient) for typical household - 4K Netflix streaming, video calls, casual gaming, browsing - 300 Mbps best value RM129/month
East Coast and East Malaysia residents where Unifi is only or primary fiber option due to limited Time, Maxis, Astro competition
Government employees, GLCs, civil servants preferring national telco TM for perceived stability and patriotic reasons vs foreign-owned competitors
Rural areas with Unifi Air 5G coverage (RM99-149/month unlimited 5G) as alternative to expensive satellite or no broadband - plug-and-play no installation
Budget-conscious users choosing 100 Mbps at RM89/month - cheapest fiber entry point in Malaysia, adequate for 1-2 person household light usage
Users prioritizing network coverage over peak speeds - TM fiber reaches 3.5M+ premises nationwide, 2-3x more than Time's urban-only footprint

Not Ideal For

Content creators, YouTubers, streamers requiring fast symmetrical uploads (100+ Mbps) - Time 500 Mbps symmetrical or 1 Gbps symmetrical better than Unifi 500 Mbps 100 Mbps upload
Heavy users exceeding 1 TB monthly on Unifi Air 5G Standard (RM99) - throttled to 5-10 Mbps after 1 TB, switch to Premium RM149 uncapped or fiber instead
Gamers requiring low latency (< 20ms) for competitive FPS, MOBA - Unifi average 25-35ms domestic, 150-250ms international during peak vs Time 15-25ms domestic, 80-150ms international
Tech-savvy users wanting faster installation (3-5 days) and responsive customer service - Time, Maxis fiber offer better installation SLA and less bureaucratic support vs TM
Users in Time fiber coverage areas (Klang Valley, Penang, JB) who prioritize speed and value - Time 500 Mbps RM109 symmetrical vs Unifi 500 Mbps RM149 with 100 Mbps upload
Apartment residents in dense buildings (20-40 floors, 200-500 units) experiencing 10-20% peak congestion - Time's smaller node sizing (50-100 units/node) provides more consistent speeds

How Unifi Compares

Side-by-side comparison of Unifi against major competitors in Malaysia.

Competitor	Speed	Price	Coverage	Verdict
Time	Time 500 Mbps symmetrical (500/500) at RM109-119 vs Unifi 500 Mbps asymmetrical (500/100) at RM149. Time 1 Gbps symmetrical (1000/1000) at RM139-179 vs Unifi 1 Gbps asymmetrical (1000/500) at RM249. Time offers true symmetrical fiber ideal for uploads, Unifi download-focused with slower uploads. For downloading (streaming, gaming), Unifi adequate. For uploading (content creation, cloud backups), Time 5-10x faster.	Time 500 Mbps RM109-119 vs Unifi 500 Mbps RM149 (Time RM30-40/month cheaper = RM360-480/year savings). Time 1 Gbps RM139-179 vs Unifi 1 Gbps RM249 (Time RM70-110/month cheaper = RM840-1,320/year savings). Time significantly better value for performance, but coverage limited to Klang Valley, Penang, JB.	Unifi covers 3.5M+ premises nationwide (Klang Valley, Penang, JB, Ipoh, Kuantan, Melaka, East Malaysia) with government JENDELA plan funding. Time covers 1M+ premises in Klang Valley (KL, Selangor, Cyberjaya), Penang, JB only - no East Coast or East Malaysia presence. Where both available, Time often better. Where only Unifi available (East Coast, East Malaysia, secondary cities), Unifi only choice.	Choose Time if available in your area (Klang Valley, Penang, JB) for symmetrical speeds and better value. Choose Unifi if Time unavailable (East Coast, East Malaysia, Ipoh, Melaka, secondary cities) or if you prioritize nationwide coverage, government stability, and converged services (Home + Mobile + TV bundles).
Maxis	Maxis Fibre 300 Mbps symmetrical (300/300) RM150 vs Unifi 300 Mbps (300/50) RM129 - Maxis 6x faster upload but RM21/month more expensive. Maxis Fibre 1 Gbps (1000/1000) RM298 vs Unifi 1 Gbps (1000/500) RM249 - Maxis true symmetrical but RM49/month premium. Maxis 5G Home WiFi 150-300 Mbps typical vs Unifi Air 5G 100-400 Mbps - similar wireless performance.	Maxis fiber premium pricing vs Unifi. Maxis 5G Home WiFi RM99 (300GB data cap) vs Unifi Air 5G RM99 (1TB fair usage) - Unifi better value. Maxis 5G Home WiFi unlimited RM189 vs Unifi Air 5G Premium uncapped RM149 - Unifi RM40/month cheaper.	Maxis fiber very limited coverage (Klang Valley select areas only, <100,000 premises). Unifi fiber 3.5M+ premises nationwide. Maxis 5G Home WiFi coverage matches Maxis 5G mobile (70% population, strong Klang Valley/Penang/JB). Unifi Air 5G coverage slightly better (75% population) due to TM spectrum holdings.	Choose Maxis if you want premium mobile+fiber bundles (Maxis Postpaid Infinite + Maxis Fibre for RM298-398/month) and are in limited Maxis fiber coverage. Choose Unifi for nationwide fiber availability, better pricing, and government-backed infrastructure. For wireless, Unifi Air 5G better value than Maxis 5G Home WiFi.
Celcom Digi	CelcomDigi Home Fibre 500 Mbps (500/500) RM139 symmetrical vs Unifi 500 Mbps (500/100) RM149. CelcomDigi faster upload (5x) but only available in limited Klang Valley areas. CelcomDigi 5G Home WiFi 100-300 Mbps typical vs Unifi Air 5G 100-400 Mbps - similar wireless speeds.	CelcomDigi fiber slightly cheaper than Unifi (RM10-30/month savings) but much more limited coverage. CelcomDigi 5G Home WiFi RM99 (300GB cap) vs Unifi Air 5G RM99 (1TB fair usage) - Unifi better data allowance.	Unifi fiber covers 3.5M+ premises nationwide including landed houses, condos, East Coast, and East Malaysia. CelcomDigi fiber limited to select Klang Valley premium condos (fewer than 100K premises). Unifi has 35x broader fiber coverage. CelcomDigi 5G Home WiFi available in 80% of Klang Valley, Unifi Air 5G in 75%.	Choose CelcomDigi if you want mobile+fiber bundle (CelcomDigi Postpaid 5G + Home Fibre RM228-298/month) and are in coverage area. Choose Unifi for nationwide fiber availability. For wireless, Unifi Air 5G better value than CelcomDigi 5G Home WiFi.

Troubleshooting Unifi Issues

Common Unifi connection problems and how to fix them.

Fiber speeds drop from 300 Mbps daytime to 200-250 Mbps during evenings (8-11 PM), buffering during peak hours

Cause: Unifi fiber nodes are oversold (200-500 apartment units per distribution frame) causing congestion when neighbors stream Netflix, game, download simultaneously. TM prioritizes reaching 3.5M+ premises over conservative node sizing.

Test speeds using ethernet cable directly to Combo Box router during peak hours (9-10 PM) to confirm congestion vs WiFi issues. If ethernet also slow (200-250 Mbps on 300 Mbps plan), it's network congestion not WiFi.
Call TM 100 hotline to report persistent peak hour slowdown - open ticket. If 10-20 neighbors in same building complain, TM may perform node split (dividing building into multiple fiber distribution frames with dedicated bandwidth each). Requires sustained complaints over 2-4 weeks typically.
Upgrade to higher speed tier (500 Mbps or 1 Gbps) - higher-tier customers may get QoS priority during congestion (not officially documented but anecdotally reported). RM20-120/month more but ensures usable speeds during peak.
Schedule heavy downloads (game updates 50-100 GB, OS updates, large files) during off-peak hours (midnight-6 AM) when speeds return to 280-300 Mbps and network less congested.
Switch to Time fiber if available in your building (Klang Valley, Penang, JB) - Time uses smaller node sizing (50-100 units per node) vs Unifi 200-500 units, providing more consistent peak speeds. Time 500 Mbps RM109 may outperform Unifi 500 Mbps RM149 during congestion.

Upload speeds 40-50 Mbps on 300 Mbps plan or 100 Mbps on 500 Mbps plan causing lag during video calls, slow cloud backups to Google Drive/OneDrive, difficulty uploading large files

Cause: Unifi fiber is asymmetrical FTTH - 300 Mbps plan provides 50 Mbps upload (6:1 ratio), 500 Mbps provides 100 Mbps upload (5:1 ratio). TM prioritizes download speeds over uploads. Only 1 Gbps (500 Mbps upload) and 2 Gbps (1 Gbps upload) have better upload ratios.

Upgrade to Unifi 1 Gbps (RM249/month, 500 Mbps upload) or 2 Gbps (RM319/month, 1 Gbps upload) if upload-critical work (content creation, video editing, large file transfers, frequent cloud backups). Costs RM100-190/month more than 300 Mbps but solves upload bottleneck.
Switch to Time fiber (Klang Valley/Penang/JB only) for symmetrical speeds - Time 500 Mbps offers 500/500 symmetrical at RM109-119 vs Unifi 500 Mbps 500/100 at RM149. Time provides 5x faster uploads at lower price.
For users stuck on 300 Mbps (RM129), optimize video call quality from 1080p to 720p (saves 50% upload bandwidth), disable virtual backgrounds on Zoom/Teams (saves 20-30% upload), compress large files before uploading using 7-Zip or WinRAR.
Schedule large cloud backups overnight (2-6 AM) when 50 Mbps upload can transfer 20-25 GB in 8 hours uninterrupted. Enable Google Drive/OneDrive scheduled sync during off-peak hours.
Use ethernet connection to Combo Box router (not WiFi) to ensure full 50 Mbps upload available. WiFi overhead reduces practical upload to 35-45 Mbps. Ethernet eliminates this loss.

WiFi signal weak or disconnects in bedrooms, upstairs, or far corners of double-storey house despite Combo Box WiFi 6 router

Cause: Combo Box router (TG2492LG-2 Arcadyan or older TG2492LG Arris) has limited range (2,000-2,500 sq ft optimal). Larger Malaysian double-storey terrace (2,500-3,500 sq ft) or semi-D (3,500-5,000 sq ft) exceed single router coverage. Concrete walls, multiple floors, and building materials block WiFi signal 40-70%.

Purchase WiFi mesh system (TP-Link Deco M5 RM299-399 for 2-pack, Deco X60 RM699-899 for 2-pack WiFi 6) to extend coverage to 3,500-6,000 sq ft. Mesh pods connect wirelessly to Combo Box, no ethernet required. Popular Malaysian brands: TP-Link, Asus, Linksys.
Request additional Combo Box from TM (RM10/month rental or RM300-400 purchase) and configure as WiFi extender/mesh node. Requires ethernet cable from main Combo Box to second unit (limitations for multi-floor without pre-wired ethernet).
Reposition Combo Box router centrally in home (ground floor middle room, elevated on TV cabinet or shelf) away from walls, metal furniture, aquariums, or mirrors blocking signal. Moving router 3-5 meters can improve upstairs coverage 30-50%.
Use ethernet cable to extend network to far corners - run CAT6 cable from Combo Box to upstairs landing, connect second WiFi access point (TP-Link AC1200 RM100-150). Provides strong WiFi upstairs.
Change WiFi channel via Unifi Plus app - scan for least congested channel. Malaysian apartments/landed have 15-30 neighboring WiFi networks causing interference. Channels 1, 6, 11 (2.4 GHz) or 36, 149 (5 GHz) often less crowded.
For very large homes (bungalow 5,000-10,000 sq ft), consider professional WiFi survey and UniFi (Ubiquiti, not TM Unifi) enterprise access point installation (RM2,000-5,000) for whole-home coverage.

Unifi Air 5G Standard (RM99) speeds drop from 150-300 Mbps to 5-10 Mbps mid-month after heavy usage

Cause: Unifi Air 5G Standard has 1 TB monthly fair usage policy. After exceeding 1 TB (1,000 GB) data consumption, speeds throttle to 5-10 Mbps for remainder of billing cycle. Heavy 4K streaming, gaming, large downloads can hit 1 TB within 10-20 days.

Upgrade to Unifi Air 5G Premium (RM149/month) with uncapped speeds - no fair usage policy, unlimited 5G data without throttling. Costs RM50/month more but eliminates data anxiety for heavy users.
Monitor data usage via Unifi Plus app - track daily/weekly consumption to avoid hitting 1 TB limit. 1 TB = 330 hours of 4K Netflix (3 GB/hour), or 200 hours of PS5 gaming downloads, or 50 AAA game downloads (20 GB each).
Reduce streaming quality from 4K to 1080p (saves 60-70% data) or 720p (saves 80%). Netflix allows per-profile quality settings. YouTube can be set to 1080p max instead of auto-4K.
Schedule large downloads (game updates 50-100 GB, OS updates, software) for fiber or mobile hotspot instead of Unifi Air to preserve 1 TB allowance for everyday use.
Switch to Unifi fiber if available at your address (RM89-319/month unlimited data, no fair usage) for better value and reliability vs Unifi Air wireless. Check availability at unifi.com.my/coverage.

Unifi History

Key milestones in Unifi development and network expansion.

1984

Telekom Malaysia Berhad formed from Jabatan Telekom Malaysia (government Telecommunications Department) as corporatized entity

1987

TM privatized, listed on Bursa Malaysia Stock Exchange - Malaysian government retains 51% golden share control

2005

TM launched Streamyx ADSL broadband (512 Kbps-4 Mbps) using copper telephone lines - Malaysia's first mass-market home internet

2010

Unifi brand launched with fiber FTTH High-Speed Broadband (HSBB) initiative - initial 10 Mbps-30 Mbps speeds in Klang Valley, Penang, Johor

2014

Unifi expanded fiber to 100 Mbps-300 Mbps speeds, reaching 1 million fiber premises passed under HSBB Phase 1

2018

Unifi Mobile launched 4G postpaid plans (RM79-RM139/month) leveraging Celcom network-sharing agreement

2020

JENDELA (National Digital Network Plan) announced - RM21 billion government funding for TM to expand fiber to 9 million premises by 2025, 5G coverage to 80% population

2021

Unifi Air 5G wireless broadband launched (RM99-149/month) targeting rural areas without fiber - plug-and-play 5G router for home internet

2023

UNI5G postpaid rebranded with 5G data - RM99 unlimited 5G plan, RM39 entry-level 30GB - competing against Maxis/Digi/Celcom 5G offerings

2024

Unifi 1 Gbps and 2 Gbps plans launched with WiFi 7 routers - targeting prosumers, content creators, multi-device households

2025

Unifi reaches 3.5M fiber subscribers (Malaysia market leader 45% share), 5G coverage 75% population, serving as national infrastructure for MADANI government digital economy agenda

Mobile Data Settings

Need to configure your Unifi mobile data? View the complete APN settings for Android and iOS devices.

View Unifi APN Settings

Test Your Unifi Speed

Run a free speed test to check if Unifi delivers the speeds you are paying for. Test during peak evening hours for the most realistic results. Compare your results against Unifi advertised speeds above.

Unifi Speed Test FAQ

How fast is Unifi internet?

Unifi fibre broadband delivers speeds from 100 Mbps to 2 Gbps depending on plan. On mobile, UNI5G provides 5G download speeds that vary by location and network load. Unifi Air 5G wireless broadband offers unlimited data at up to uncapped 5G speeds on the premium plan. For fibre, the 100 Mbps plan provides 50 Mbps upload, while the 2 Gbps plan delivers 1 Gbps upload. Run a speed test to check your actual performance.

How do I test my Unifi speed?

Use the speed test tool on this page to measure your Unifi download speed, upload speed, and ping latency. For accurate results, connect your device directly to the Combo Box router using an ethernet cable, close background applications, and ensure no other devices are streaming or downloading. The test takes approximately 30 seconds.

Why is my Unifi internet slow?

For fibre users, common causes include WiFi interference, Combo Box router placement in an enclosed area, too many connected devices, and peak hour congestion. Test with a wired ethernet connection first to isolate WiFi issues. For UNI5G mobile users, slow speeds are typically caused by weak signal, congested cells, or being connected to 4G instead of 5G. For Unifi Air, check the 5G signal strength on your router and ensure you are within 5G coverage. Contact TM support at 100 if speeds remain below expectations.

What plans does Unifi offer?

Unifi offers three product categories. Home Fibre broadband has five plans from 100 Mbps at RM89 to 2 Gbps at RM319 per month. UNI5G Mobile postpaid starts from RM39 per month with 30GB data, with unlimited 5G/4G data from RM99 per month. Unifi Air 5G wireless broadband costs RM99 per month for unlimited 5G data or RM149 per month for uncapped 5G speeds with a premium router.

What is the difference between Unifi and Telekom Malaysia?

Unifi is the consumer broadband brand of Telekom Malaysia Berhad. TM is the parent company that operates Malaysia's national telecommunications infrastructure. Unifi specifically refers to the fibre broadband, mobile, and TV services marketed to home and personal customers. TM also operates TM One for enterprise customers and TM Global for wholesale and international services.

Is Unifi better than Time?

Time offers symmetrical fiber (500/500, 1000/1000) at lower prices (RM109-179 vs Unifi RM149-249) but only available in Klang Valley, Penang, Johor Bahru. Unifi has nationwide coverage (3.5M premises) including East Coast and East Malaysia where Time doesn't operate. Choose Time if available in your area for faster uploads and better value. Choose Unifi for availability outside major cities, government stability, and mobile+fiber+TV bundles.

Why are my Unifi upload speeds slow?

Unifi fiber is asymmetrical - 300 Mbps plan provides only 50 Mbps upload (6:1 ratio), 500 Mbps provides 100 Mbps upload (5:1 ratio). Only 1 Gbps (500 Mbps upload) and 2 Gbps (1 Gbps upload) offer better upload speeds. For fast symmetrical uploads (500-1000 Mbps), switch to Time fiber or upgrade to Unifi 1-2 Gbps premium plans. Asymmetrical design prioritizes downloads over uploads for typical Malaysian household usage patterns.

How much does Unifi cost per month?

Unifi fiber ranges from RM89/month (100 Mbps) to RM319/month (2 Gbps). Most popular plan is 300 Mbps at RM129/month. UNI5G mobile costs RM39-99/month depending on data allowance. Unifi Air 5G wireless costs RM99 (1TB fair usage) or RM149/month (uncapped). 24-month contract required for all plans with RM500 early termination penalty. Prices include free WiFi 6/7 router and free standard installation.

Does Unifi have data caps?

No, all Unifi fiber plans (100 Mbps to 2 Gbps) include unlimited data with no caps or throttling. However, Unifi Air 5G Standard plan (RM99/month) has 1 TB monthly fair usage policy - speeds throttle to 5-10 Mbps after 1 TB. Unifi Air 5G Premium (RM149/month) is uncapped with no fair usage limit. UNI5G mobile plans have specific data allowances (30GB-unlimited) per plan tier.

How long does Unifi installation take?

Unifi fiber installation takes 7-14 days from application to appointment due to TM technician scheduling. Installation itself takes 2-4 hours - technician runs fiber optic cable from street distribution frame to premises, installs ONT (optical network terminal), connects Combo Box router, tests speeds. Installation is free (RM0) for standard setup. Difficult installations (condos without existing fiber, long cable runs) may take additional 1-2 weeks and incur RM100-300 fees.

What is Unifi Air 5G?

Unifi Air 5G is TM's wireless home broadband using 5G mobile network instead of fiber cable. Plug-and-play solution - insert SIM card into 5G WiFi router (ZTE MC888D or similar), position near window for best signal, connect devices via WiFi. Costs RM99/month (1TB fair usage, speeds throttle after) or RM149/month (uncapped unlimited). Targets rural areas without fiber coverage and temporary internet needs. Typical speeds 100-400 Mbps depending on 5G signal strength.

Can I use my own router with Unifi?

Yes, but not recommended for typical users. Unifi provides free WiFi 6/7 Combo Box router with ONT and router functions integrated. To use own router, you need to bridge the Combo Box (disable its router functions, use as ONT only) and connect your router via ethernet WAN port. Requires technical knowledge - misconfiguration can break internet. Unifi Plus app features (speed test, device management, parental controls) may not work with third-party routers. Most users better off using included Combo Box unless you need advanced features (VLANs, VPN server, advanced QoS).

Is Unifi available in my area?

Check availability at unifi.com.my/coverage by entering your address or phone number. Unifi fiber covers 3.5M+ premises nationwide including Klang Valley (95%+ coverage), Penang (85%), Johor Bahru (80%), and expanding to East Coast (50-70%) and East Malaysia (40-60%). Unifi Air 5G available in 75% of Malaysia where 5G network deployed but fiber not available. Rural areas may only have Unifi Air or mobile options.